Customer Service Representative
2 days ago
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OnsiteFull-timeEntry
Summary
NPW Companies is seeking a Customer Service Representative to join their team in Dallas, TX. The role involves assisting customers through various channels and ensuring customer satisfaction.
About the Role
As a Customer Service Representative, you will be responsible for responding to customer inquiries via web, email, and telephone, providing ongoing phone support, maintaining positive customer relations, and demonstrating knowledge of automotive parts. You will also establish and grow relationships with existing clients, communicate effectively with other departments, and maintain productivity standards.
About You
Required:
- Previous customer service experience preferred.
- Excellent written and verbal communication skills.
- Strong ability to resolve issues and handle complaints effectively.
Preferred:
- Proficient in a Windows software environment.
- Demonstrate professionalism and courtesy on the phone.
- Knowledge of automotive parts and repair processes.
Benefits
- Paid Time Off
- Health Benefits
- Employee Purchase Program
- Weekly pay
- 401K
- Advancement Opportunities
NPW Companies
100% Auto Parts Wholesale. Both Performance and Traditional Parts and Lines.
Dallas, TX