Customer Service Representative
$16/h-$24/h
Gerber Collision & Glass2 days ago
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OnsiteFull-timeEntry
Summary
Gerber Collision & Glass is seeking a Customer Service Representative to join their team in Fogelsville, PA. The role involves providing exceptional customer service and managing relationships with customers and insurance companies.
About the Role
As a Customer Service Representative, you will be responsible for ensuring a consistent execution of the WOW (Wow Operating Way) plan, scheduling vehicle repair appointments, retrieving insurance assignments, preparing repair order work packets, recording communications with customers, confirming car rental information, and managing the automated rental management system.
About You
Required:
- High School Diploma or GED.
- Minimum 1 year experience in a similar role such as administration assistant.
- Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure.
- Strong attention to detail with a high degree of accuracy.
- Knowledge of general office equipment and basic computer skills.
Preferred:
- 1 year in an auto body or similar work environment including previous customer service experience.
- Good oral and written communication skills with strong sales drive and exceptional customer service.
Benefits
- Annual Paid Time Off (PTO) plans.
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
- 401(k) Retirement Plan with company match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Continuing Education Opportunities.
- Free Prescription or Non-Prescription Safety Glasses annually.
- Annual Voluntary Uniform Stipend.
Gerber Collision & Glass
For over 80 years, Gerber Collision & Glass has specialized in performing high-quality automotive collision repairs. We understand that being involved in a collision is a stressful experience, and we're here to help you every step of the way.
Fogelsville, PA