Customer Service Representative
$21.50/h
3 days ago
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OnsiteFull-timeEntry
Summary
Citizens is seeking a Customer Service Representative to join their team in Johnston, RI. The role involves providing high-quality support to customers regarding their banking needs through a variety of channels.
About the Role
As a Customer Service Representative, you will be responsible for fielding incoming customer calls, delivering solutions, and enhancing customer relationships. You will receive extensive paid training to prepare for handling inquiries of increasing complexity, and you will work in a fast-paced environment with scheduled breaks throughout your day.
About You
Required:
- High School degree or equivalent.
- Minimum 1 year of exceptional performance in a customer-facing role.
- Strong verbal communication skills.
- Positive and customer-focused mindset.
- Strong listening and problem-solving abilities.
- Ability to multi-task in a fast-paced environment.
Preferred:
- Computer proficiency.
- Experience recommending and referring products/services to customers.
Benefits
- Comprehensive health care coverage, including medical, dental, and vision plans.
- 401K with corporate match.
- Tuition assistance.
- Mental health and wellbeing programs.
- Discounts on student loan refinancing.
- 4 hours of paid time off annually for volunteering.
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. #MadeReady
Johnston, RI