Customer Service Representative l
$17.5/h-$19.5/h
Dovenmuehlea day ago
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OnsiteFull-timeEntry
Summary
Dovenmuehle is seeking a Customer Service Representative I to join their team in Lake Zurich, IL. The role involves answering inbound calls from borrowers and clients, addressing inquiries, and performing loan maintenance requests.
About the Role
As a Customer Service Representative I, you will be responsible for maintaining availability to answer inbound calls daily, handling complex inquiries regarding loan servicing, and managing escalated issues. Your duties will include verifying account information, processing loan payments, and documenting all activities accurately. You will also assist with outbound calls and maintain knowledge of current policies and procedures.
About You
Required:
- High school diploma or equivalent.
- 1+ years in a high-volume call center.
- Solid PC skills: Proficient with Microsoft applications and mortgage servicing platforms.
- Strong analytical and problem-solving skills and attention to detail/accuracy.
- Effective verbal and written communication skills.
Preferred:
- Knowledge of loan processing systems.
- College degree or mortgage industry experience equivalent.
Benefits
- Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program.
- Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
- 401 (K) Plan with company match.
- Paid Vacation, Sick, Personal and Holidays.
Dovenmuehle
Dovenmuehle Mortgage, Inc. is one of the leading mortgage subservicing companies in the United States specializing in servicing loans on behalf of commercial banks, credit unions, mortgage banking companies and state and local housing finance agencies nationwide. Dovenmuehle was founded in 1844 and is the oldest mortgage banking company in the Midwest and one of the oldest mortgage companies in the United States. Dovenmuehle subservices residential, commercial and multifamily mortgage loans for borrowers located in all 50 states, Puerto Rico and the U.S. Territories.
Lake Zurich, IL