Customer Service Representative
$17.87/h-$28.85/h
Consensus Cloud Solutions2 days ago
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HybridFull-timeEntry
Summary
Consensus Cloud Solutions is seeking a Customer Service Representative to join their team in the Las Vegas Metropolitan Area. The role involves providing technical support to customers via phone and email, ensuring excellent customer service and problem resolution.
About the Role
As a Customer Service Representative, you will be responsible for efficiently handling customer technical support calls and emails, assisting users with service issues, and providing solutions to technical problems. You will also maintain client schedules, document customer interactions, and contribute feedback for service improvements. The position requires flexibility in work hours and the ability to follow up on customer escalations.
About You
Required:
- 2+ years experience in a customer technical support inbound call center environment.
- Excellent communication skills.
- Superior problem solving skills.
- Proficiency in Salesforce.
Preferred:
- IOS experience is a plus.
- HTML experience is a plus.
- Active, transferable U.S. Security clearance at the Public Trust level or higher preferred.
Benefits
- Compensation of $17.87 - $28.85 per hour USD.
- Potential for pre-approved overtime.
- Accrued vacation, sick time, and holidays.
Consensus Cloud Solutions
Consensus Cloud Solutions, Inc. (NASDAQ: CCSI) is a global leader in digital cloud fax technology. With over 25 years of success with eFaxⓇ at its core, the company has evolved to be a trusted provider of interoperability solutions, leveraging artificial intelligence and secure data exchange to transform digital information, automate critical workflows, and maximize operational efficiencies. Consensus maintains industry-leading compliance standards, making it a preferred partner for heavily regulated industries including healthcare, the public sector, financial services, insurance, real estate, and manufacturing. For more information about Consensus, visit consensus.com.
Las Vegas Metropolitan Area