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Summary
About the Role
About You
- High School diploma or equivalent
- 2 years customer service experience
- Ability to remain calm when dealing with challenging customers
- Excellent listening, verbal and written communication skills
- Strong attention to detail
- Ability to articulate relevant information in an organized and concise manner
- Demonstrated experience de-escalating customer issues
- Enthusiasm for working in a fast-paced, structured environment
- Strong ability to multi-task
- Strong critical thinking skills
- Computer proficiency in Windows-based applications
- Associate degree in Business or related field
- Previous experience in a high volume call center
- Demonstrated ability to guide customers through troubleshooting
- Experience providing customer service for a variety of products in the financial services or healthcare industry
Benefits
- A friendly, collaborative team environment
- A competitive compensation and benefits package that includes employee-ownership
- Opportunities for personal and professional growth
- Flexible scheduling to encourage and support a healthy work-life balance
You do important work. We make it easy for brokers, clients and participants to understand and use benefits, including flexible spending accounts (FSAs), health reimbursement arrangements (HRAs), health savings accounts (HSAs), lifestyle spending accounts (LSAs), COBRA, and more. It’s not just business. It’s personal. We’ve been in business for more than 25 years and we're 100% employee-owned. As owners, our team members are invested in the personal relationships we develop with our customers. Careers at Employee Benefits Corporation www.ebcflex.com/Careers It’s not guesswork. We do our homework. As recognized compliance experts, we make it easy to understand and comply with federal regulations. Years of experience stand behind our customized plan designs. It’s more than technology. It’s about solutions. We design our administration software to help us meet unique employer needs, respond to the ever-changing employee benefits market, and provide a full-featured web experience. It’s more than just service. It’s about your experience. Our teams create a positive experience at every point of contact, so it’s easy to stay engaged and involved. In the states of Arizona, California, Florida, Kentucky, Massachusetts, Montana, North Carolina, Nebraska, New York, Ohio, Rhode Island, Tennessee, Virginia, and Washington, Employee Benefits Corporation is registered under the “doing business as” (DBA) name EBC Benefits Administration Corporation. In the state of New Hampshire, Employee Benefits Corporation is registered under the DBA name Employee Benefits Administrators of WI. In the state of Vermont, Employee Benefits Corporation is registered under the DBA name EBC Benefits Administration.