Gerber Collision & Glass is seeking a Customer Service Representative to join their team in Oaklyn, NJ. The role involves providing exceptional customer service and managing relationships with customers and insurance companies.
About the Role
As a Customer Service Representative, you will be responsible for ensuring a consistent execution of the WOW (Wow Operating Way) plan, scheduling vehicle repair appointments, retrieving insurance assignments, preparing repair order work packets, recording communications with customers, confirming car rental information, and managing the automated rental management system.
About You
Required:
High School Diploma or GED.
Minimum 1 year experience in a similar role such as administration assistant.
Preferred:
1 year in an auto body or similar work environment including previous customer service experience.
Benefits
Annual Paid Time Off (PTO) plans
2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
6 paid holidays annually
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
401(k) Retirement Plan with company match
Employer Paid Short-Term Disability & Life Insurance
Additional Voluntary Life Insurance
Continuing Education Opportunities
Free Prescription or Non-Prescription Safety Glasses annually
Annual Voluntary Uniform Stipend
Gerber Collision & Glass
For over 80 years, Gerber Collision & Glass has specialized in performing high-quality automotive collision repairs. We understand that being involved in a collision is a stressful experience, and we're here to help you every step of the way.
Company Size: 5001-10,000 employeesMotor Vehicle Manufacturing