Customer Service Representative
$18/h-$22/h
2 days ago
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OnsiteFull-timeEntry
Summary
Help at Home is hiring a Customer Service Representative to join their team in Pekin, IL. The role involves providing high-quality support services to seniors and people with disabilities, ensuring they can live independently in their homes.
About the Role
As a Customer Service Representative, you will be responsible for developing and monitoring care plans, serving as the primary liaison between clients and care staff, and ensuring compliance with local and federal regulations. Your daily tasks will include training field staff, maintaining client files, and handling client complaints effectively.
About You
Required:
- High school diploma or equivalent required.
- At least 18 years of age required.
- Ability to work in a fast-paced environment and possess professional written and verbal communication skills.
Preferred:
- Bachelor's Degree preferred, but not required.
- 2 years of management/supervisory experience is preferred, but not required.
Benefits
- Weekly pay of $18.00-$21.50 per hour ($18.50-$22.00/hr for Chicagoland area offices) based on experience.
- Direct deposit or cash card offered.
- Healthcare, dental, and vision insurance.
- Paid time off.
- 401k.
- Ongoing, in-depth training opportunities.
- Meaningful work with clients who need your help.
- Career growth and experience with an industry leader with 40+ years of history in a high-demand field.
Help at Home
In our 50 year history, Help at Home has provided care for individuals, helping them to remain independent and able to live their best lives in their own homes. Our clients have always been like family. As the leading national provider of high-quality, relationship-based home care for seniors and people living with disabilities, we’re uniquely positioned as the home care company of choice. Our person-centered home care services create Great Days and Meaningful Moments for individuals, while also driving high-quality, low-cost outcomes. We provide in-home, community-based care in 11 states and 200+ locations with the help of 60,000 highly trained, compassionate caregivers who have relationships with 70,000+ clients.
Pekin, IL