Customer Service Representative
Harris Computera day ago
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OnsiteFull-timeEntry
Summary
Harris Computer is seeking a Customer Service Representative to join their team in Washington, DC. The role involves interpreting contract benefits, providing claim status, and ensuring excellent customer service.
About the Role
As a Customer Service Representative, you will be responsible for accurately interpreting contract benefits to policyholders, agents, and providers. Your daily tasks will include answering calls, providing claim status, documenting calls, and transferring calls to other departments as needed. You will also participate in training sessions to enhance team efficiency and maintain service standards.
About You
Required:
- Strong communication skills and a positive attitude.
- Ability to document calls accurately and maintain an organized audit trail.
Preferred:
- Experience in a customer service role, preferably in the insurance or software development industry.
- Familiarity with call center operations and customer relationship management systems.
Benefits
- Full-time employment with opportunities for career advancement.
- Comprehensive training and support to enhance your skills.
Harris Computer
Harris provides mission-critical software solutions for the Public Sector, Healthcare, Utilities, and Private Sector verticals throughout North America, Europe, Asia, and Australia. Harris is a wholly-owned subsidiary of Constellation Software, Inc (CSI), a publicly-traded company on the Toronto Stock Exchange. Trading symbol CSU.
Washington, DC