Customer Service & Sales Manager
Cathay BankHighlight
Summary
About the Role
About You
- Three to five years’ experience in a similar capacity with management/supervisory responsibilities.
- Comprehensive knowledge of all aspects of branch service functions.
- Thorough knowledge of bank policies and procedures.
- Direct sales experience.
- Computer experience (Microsoft Word, Excel, Outlook) required.
- Excellent verbal and written communication skills.
- College degree.
- General knowledge of complex support systems, branch efficiency and productivity.
- Bi-lingual English and Chinese (Mandarin or Cantonese) preferred.
Benefits
- Competitive benefits package including medical, dental, and vision insurance.
- Life insurance and long-term disability insurance.
- Flexible spending accounts (FSAs) and health savings account (HSA) with company contributions.
- 401(k) plan.
Cathay Bank is the first commercial bank in Southern California founded by Chinese Americans. We help clients establish roots and support businesses through lending and other financial services that have been sustainable for generations. We offer a wide range of financial services, from individual savings and loans, business banking and treasury management services, to international banking and wealth management solutions. Our branch network spans over 60 branches across California, New York, Washington, Illinois, Texas, Maryland, Massachusetts, Nevada, and New Jersey. Internationally, we operate a Hong Kong branch and have representative offices in Beijing, Shanghai, and Taipei. Established in 1962 and headquartered in Los Angeles, Cathay Bank is a subsidiary of its holding company Cathay General Bancorp (Nasdaq: CATY) with an asset size of $23.1 billion as of December 31, 2023. Member FDIC Equal Housing Lender