Customer Service Specialist
Tubby Todd Bath Co.a day ago
Highlight
HybridFull-timeEntry
Summary
Tubby Todd Bath Co. is seeking a Customer Service Specialist to join their team in Carlsbad, CA. The role involves delivering exceptional, relationship-focused support to families through various communication channels.
About the Role
As a Customer Service Specialist, you will respond to 100-300 daily customer inquiries across email, live chat, social media, and in-store. Your responsibilities include providing personalized service, guiding customers to the best products, resolving order issues, processing transactions, and maintaining communication across all customer touchpoints. You will also support retail experiences and assist with community initiatives.
About You
Required:
- High school diploma or equivalent.
- A minimum of 2 years experience working directly with customers.
- Strong written and verbal communication skills.
- Ability to multitask across channels and priorities.
Preferred:
- Experience with e-commerce platforms.
- Some experience with the product or service to which the specialist will be assigned.
Tubby Todd Bath Co.
Connecting families through all-natural body care basics for little ones (& mamas too)! Good, clean fun since 2014.
Carlsbad, CA