Customer Service Specialist
TopLine Insurancea day ago
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RemoteFull-timeEntry
Summary
TopLine Insurance is seeking a Customer Service Specialist to join their team in a fully remote capacity. The role involves providing exceptional service to Florida-based clients in the insurance sector.
About the Role
As a Customer Service Specialist, you will be the primary point of contact for inbound and outbound calls, managing a high volume of inquiries related to Homeowners, Flood, and Auto policies. Your responsibilities include ensuring quality standards in client interactions, educating clients about their coverage, maintaining productivity in a remote setting, and collaborating with the team through digital communication tools.
About You
Required:
- Must hold an active Florida 20-44 (Personal Lines) or 220 (General Lines) Insurance license.
- Minimum of 2 years of experience in a multi-carrier independent agency in Florida.
- Dedicated, quiet home office space with high-speed internet.
Preferred:
- Experience with VOIP phone systems and cloud-based agency management software.
- Strong technical skills to navigate the Florida insurance market.
Benefits
- Flexible remote work environment.
- Opportunity to work independently while being part of a supportive team.
TopLine Insurance
TopLine is Florida insurance the way it should be – easy and affordable. We’ll find the pricing, coverage, and service that’s perfect for you. You’ll get coverage that’s tailored exactly to your needs – not more than you need, not less. And, because our experts work with only those insurance carriers that meet our strict standards, you have peace of mind that you’re getting great service from a financially stable company at the most affordable price! As Floridians serving fellow Floridians, our goal is always to do the right thing for our customers. That’s why, whether it’s a starter house, a second home, or a custom-built dream house, TopLine should be your go-to company. Just kick back and relax – we’ll do all the work.
Miami-Fort Lauderdale Area