Customer Service Specialist
AdaptHealtha day ago
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OnsiteFull-timeEntry
Summary
AdaptHealth is seeking a Customer Service Specialist to join their team in the United States. The role involves providing exceptional service to patients by managing inbound and outbound calls, processing orders, and ensuring accurate documentation.
About the Role
As a Customer Service Specialist, you will be responsible for learning and understanding the entire front-end process to ensure successful service for our patients. Your daily tasks will include answering calls and emails, processing orders, verifying insurance eligibility, and educating patients about their financial responsibilities. You will work in a fast-paced environment and must be able to navigate multiple online EMR systems.
About You
Required:
- High School Diploma or equivalent.
- One (1) year work-related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management.
Preferred:
- Two (2) years of work-related experience and one (1) year of exact job experience in a Medicare certified environment.
- General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements.
AdaptHealth
AdaptHealth is a network of full-service medical equipment companies that use tailored products and services to empower patients to live their best lives – out of the hospital and in their homes. With more than 670 locations across 47 states, AdaptHealth offers a breadth of clinically focused products and services to help patients with daily activities of life including respiratory health, sleep health, diabetes health, and wellness at home.
United States