Customer Service Supervisor
Sunrise Medical LaboratoriesHighlight
Summary
About the Role
About You
- 2 year Associated Degree or equivalent.
- Minimum 5 years working in a customer service driven environment.
- Excellent customer service skills including excellent oral and written communication.
- Ability to handle a heavy call volume.
- Excellent interpersonal skills with management, team members, patients, clients and partners.
- Ability to make immediate decisions and sound judgment calls.
- Proficient skills in keyboard and operating computer system.
- Leadership abilities to successfully coach, counsel, and motivate staff while maintaining composure and professionalism.
- Proper judgment when exposed to confidential information.
- Creative problem solving skills.
- Minimum 1 year Supervisory experience.
Benefits
- Appreciation for your work.
- A feeling of satisfaction that you’ve helped people.
- Opportunity to grow in your profession.
- Free lab services for you and your dependents.
- Work-life balance, including Paid Time Off and Paid Holidays.
- Competitive benefits including medical, dental, and vision insurance.
- Help saving for retirement, with a 401(k) plus a company match.
- A sense of belonging – we’re a community!
Sunrise Medical Laboratories. We put people first. For over 40 years, we at Sunrise Medical Laboratories have consistently provided our member physicians and their patients with the most accurate and diagnostically meaningful results possible. Our success stems from our commitment to three essential principles. Courtesy Whether you're a physician or a patient, your needs are our top priority. We are committed to providing prompt service, timely notice of appointments and results, and empowering our employees with the answers to any questions you may have. Compassion We know that medical testing can sometimes be worrisome or stressful. For this reason, we train our staff to provide information, care and comfort whenever needed. Whether it's distracting a child during a blood draw or explaining a complex test, we're glad to go the extra mile for each and every patient. Professional Expertise We continually invest in the most advanced technologies so that we can provide the highest quality medical laboratory services available. We are fully licensed and accredited by The College of American Pathologists (CAP), New York State Department of Health, the Center for Medicare and Medicaid Services (CLIA), U.S. Department of Health and Human Services (Medicare), and the Pennsylvania Department of Health. Because your well-being, comfort and peace-of-mind are utmost to our success, we are proud to say, "We take it personally”.