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Summary
About the Role
About You
- High school diploma or GED required.
- Proven experience in a help desk or technical support environment.
- Strong communication (verbal and written), interpersonal, and organizational skills.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
- Familiarity with computer hardware and enterprise applications.
- Basic knowledge of networking and diagnostic utilities.
- Experience using and supporting the ServiceNow platform.
- Understanding of ITIL framework and incident management best practices.
- Bachelor's Degree in Computer Science, Information Systems or related field.
- CompTIA A+, ITIL Foundations Certification.
Benefits
- Generous Paid Time Off (PTO)
- Medical, Prescription Drug, Dental & Vision Insurance
- Retirement Plans with employer contributions
- Short-Term & Long-Term Disability Coverage
- Life & Accidental Death & Dismemberment Insurance
- Tuition Reimbursement to support your educational goals
- Flexible Spending Accounts (FSAs) for healthcare and dependent care
- Wellness Programs to help you thrive
- Voluntary Benefits, including Pet Insurance and more
AtlantiCare is an integrated system of services designed to help people achieve optimal health. It does so by focusing on customer needs and expectations to provide accessible, comprehensive services of superior quality and value. AtlantiCare is comprised of AtlantiCare Regional Health Services including AtlantiCare Regional Medical Center with three locations, ambulatory services and AtlantiCare Physician Group; the AtlantiCare Foundation, and AtlantiCare Health Solutions, an accountable care organization. The region’s largest healthcare organization and largest non-casino employer, AtlantiCare’s more than 6,500 employees and 900 physicians and providers serve the community in more than 100 locations throughout six counties in New Jersey. AtlantiCare and its business units are governed by boards comprised of volunteer community leaders. AtlantiCare’s focus is to serve the community as a provider of health and wellness services. AtlantiCare is committed to building healthy communities through partnerships with local organizations that share its interest in health. AtlantiCare’s primary service offering of Healthcare Delivery, integrated with the complementary and strategic service offerings of Health Information and Health Solutions, is focused on delivering value at every stage of an individual’s health (healthy, at-risk, episodically ill or chronically ill). Together, these services offer the elements necessary to achieve, maintain or return each member of the community to optimal health. AtlantiCare’s Mission, Vision and Values Mission: We make a difference in health and healing, one person at a time, through trusting relationships. Vision: AtlantiCare builds healthy communities. Values: Safety, Teamwork, Integrity, Respect, Service. To make an appointment, call our access center at 1-888-569-1000, and learn more about us at www.atlanticare.org. Follow us: Facebook and YouTube: @AtlantiCare Twitter and Instagram: @AtlantiCareNJ