Customer Service Technician
Brightspeeda day ago
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OnsiteFull-timeEntry
Summary
Brightspeed is seeking a Customer Service Technician to join their team in New Bern, NC. The role involves installation, maintenance, and troubleshooting of high-speed internet, video, and voice networks.
About the Role
As a Customer Service Technician, you will be responsible for installing, maintaining, and troubleshooting high-speed internet, video, and voice networks, including associated wiring and equipment. You will also maintain and repair outside plant facilities within assigned geographic service areas. This role may require working varying shifts, including mandatory overtime, weekends, and holidays.
About You
Required:
- High School diploma or equivalent experience.
- Ability to distinguish colors on facilities.
- Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs.).
- Basic computer skills including MS Office applications.
- A valid driver’s license and satisfactory driving record.
Preferred:
- Prior experience as a customer facing telecom operations technician.
- Basic electricity training/certification or documented equivalent work experience.
- ADSL installation/repair experience (self/full installs).
- A+/Net + Certified.
Benefits
- Competitive medical, dental, vision, and life insurance.
- Employee assistance program.
- 401K plan with company match.
- Comprehensive paid time off programs.
Brightspeed
We’re Brightspeed, a brand-new internet provider on a mission to bring more connectivity to America. We believe where you choose to call home shouldn’t limit your options—and we’re building the infrastructure to provide millions of homes with fast, reliable internet. So, wherever you’re streaming, gaming or working, you’ll enjoy an uninterrupted experience.
New Bern, NC