Customer Succes Director
3 days ago
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RemoteFull-timeSenior
Summary
Innovative Supply Solutions is seeking a Customer Success Director to join their team in Bucks County, PA. The role involves leading customer success initiatives and building a high-performing team to enhance client satisfaction and retention.
About the Role
As the Customer Success Director, you will serve as a subject matter expert in clinical supplies, guiding clients in maximizing their use of the ISS Nexus platform. Your responsibilities will include overseeing customer onboarding, service delivery, product adoption, and strategic relationship management. You will also lead implementation efforts, champion client training, drive customer success initiatives, and collaborate with internal teams to ensure alignment and execution.
About You
Required:
- Bachelor's degree or equivalent work experience.
- Minimum of 7 years of experience in the pharmaceutical industry or clinical operations, including at least 3 years in a clinical supply chain role.
- Demonstrated ability to lead client-facing functions within a regulated industry.
- Exceptional leadership, communication, and interpersonal skills.
- Strong project management and organizational skills, with keen attention to detail.
Preferred:
- Experience launching or scaling a customer success function.
- Familiarity with SaaS platforms in clinical trial supply management.
- Exposure to clinical trial technologies or enterprise software implementations.
- Experience with strategic account planning and enterprise-level client management.
- Prior experience managing and mentoring a team.
Benefits
- Competitive salary and benefits package.
- Flexible work hours and remote work options.
- Opportunity to lead customer success strategy at a high-growth SaaS company.
- Career advancement opportunities as part of the company’s leadership team.
- A collaborative and mission-driven culture that values innovation and client impact.
Innovative Supply Solutions
At Innovative Supply Solutions (ISS), we're on a mission to revolutionize the clinical trials landscape through our cutting-edge SaaS technology. Our unwavering dedication is to empower drug companies to swiftly and affordably bring life-changing products to market, all while reducing waste. With our cloud-based ISS Nexus system, we've simplified the planning and management of materials for clinical trials, making it effortlessly efficient. Our visionary solutions consistently elevate the quality and efficiency of our customers' operations, ensuring that patients have seamless access to the right medication precisely when and where they need it. Join us in shaping a future where innovation meets impact.
Bucks County, PA