Customer Success & GenAI Enablement Lead
$150k/y-$180k/y
2 days ago
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RemoteFull-timeMid
Summary
Shelf is seeking a Customer Success & GenAI Enablement Lead to join their team in the New York City Metropolitan Area. The role focuses on enabling customers to maximize business value from their GenAI-enablement platform through strategic consulting and customer success management.
About the Role
As a Customer Success & GenAI Enablement Lead, you will act as a strategic advisor for GenAI adoption, guiding enterprise clients on real-world implementation of AI initiatives. Your responsibilities will include mapping customer use cases to tailored GenAI solutions, leading solution design efforts, driving product adoption, and developing measurable success plans with KPIs tied to business value. You will also create and document playbooks and improve existing processes to enhance customer experience.
About You
Required:
- 4+ years in Customer Success, Solutions Consulting, or a hybrid post-sales role at a B2B SaaS company.
- Track record of driving expansion and retention across complex enterprise accounts.
- Strong domain knowledge of Generative AI trends and enterprise AI use cases.
Preferred:
- Familiarity with value metrics like Net Dollar Retention (NDR).
- Experience with tools like Snowflake, Mixpanel, Looker, or analytics platforms.
Benefits
- Competitive salary: $150k–$180k
- Generous equity grant in the form of company stock options.
- Open PTO.
- Comprehensive health and wellness packages.
Shelf
Shelf is the next generation knowledge platform that helps you eliminate bad data in your documents and files before they go into an LLM and become bad answers.
New York City Metropolitan Area