About the Role

As a Customer Success Account Manager, you will be responsible for owning and elevating the end-to-end client journey. Your key responsibilities include engaging with customers, managing the client experience lifecycle, advocating for client needs, monitoring customer activities, collaborating with internal teams for onboarding, identifying process improvements, participating in strategic planning, and ensuring consistent client communications.

About You

Required:

3+ years in client experience, customer success, or account management roles.
Proven track record of improving client retention, satisfaction, and operational efficiency.
Analytical mindset and inclination for KPIs.
Excellent interpersonal and communication abilities (verbal and writing).
Passion for client-centricity and continuous improvement.

Preferred:

Experience in B2B SaaS, technology services, or market intelligence.

Welcome to Green Cabbage Inc.🥬 Green Cabbage, Inc. is the global leader in Procurement Intelligence addressing Indirect Technology, Contingency Workforce and Marketing spend through our OneWorkspace Platform. Green Cabbage delivers Real, Tangible Outcomes with Market, Commercial and Supplier Intelligence within 24-48 hours. Green Cabbage services 2000+ clients across the globe in Enterprise, Mid-Market, Private Equity and Consulting Firms. From pricing strategy and licensing to negotiation, audit defense, legal advisory, and training—Green Cabbage enables you to secure not just the best price, but the best overall agreement. In October of 2024 Green Cabbage Inc. acquired Invari LLC, Rebalance HCA LLC, PAAS Advisors, LLC, DataStaff Advisors, LLC and Green Cabbage Marketing LLC. Follow us on LinkedIn and come to the Moon with us!

Customer Success Account Manager

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Summary

About the Role

About You

Benefits