Customer Success Agent
$15/h-$15/h
2 days ago
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HybridFull-time, Part-time, Contractor, InternEntry
Summary
Heirloom Cloud Corporation is seeking a Customer Success Agent to join their team in Mount Pleasant, SC. The role involves engaging with inbound leads and existing customers to optimize the Heirloom experience.
About the Role
As a Customer Success Agent, you will be responsible for guiding customers both virtually and in person, identifying their needs, responding to inquiries, and collaborating with internal departments. Your daily tasks will include navigating HubSpot for CRM, processing orders in Shopify, and communicating effectively to elevate customer satisfaction.
About You
Required:
- Proven 2+ years experience in sales or customer service.
- Proven 1+ years experience in CRM (or comparable digital system).
- High school diploma or GED; BS/BA in business a plus.
Preferred:
- Knowledge of Google Workplace; familiarity with HubSpot or Shopify a plus.
- Strong communication skills; Spanish or French language a plus.
- Excellent empathy and listening skills.
Benefits
- Opportunity for hybrid (in person & remote) work.
- Benefits available for full-time employment.
Heirloom Cloud Corporation
Heirloom Cloud Corporation leverages artificial intelligence to bring new meaning to all content. Services include the digital transformation of any imagery, audio, and video directly to the secure cloud. Heirloom’s application helps users consolidate, curate, and connect everything on one platform. This Service-Disabled Veteran-Owned Small Business serves consumers, industry, and government agencies.
Mount Pleasant, SC