Customer Success Associate
$45000-$65000/y
FF Inc2 days ago
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OnsiteFull-timeEntry
Summary
FF Inc is seeking a Customer Success Associate to join their team in Tampa, FL. The role focuses on helping customers succeed while driving growth and expanding revenue through relationship management and sales.
About the Role
As a Customer Success Associate, you will manage a portfolio of clients, ensuring their satisfaction and product adoption while identifying upsell and renewal opportunities. Your responsibilities include engaging with customers, tracking their health and satisfaction, delivering onboarding and training, and collaborating with cross-functional teams to advocate for client needs.
About You
Required:
- 0-3 years experience in a customer-centric role.
- Strong relationship-building and communication skills.
Preferred:
- Familiarity with CRM tools and customer success platforms such as Salesforce, Gainsight, or HubSpot.
- Experience in SaaS, tech, or a subscription-based model.
Benefits
- Competitive base salary plus commission or performance bonuses.
- Opportunities for advancement into senior customer success or account executive roles.
- Comprehensive onboarding, training, and career development support.
- Collaborative, fast-paced team culture with plenty of recognition.
- Health benefits, paid time off, and flexibility including remote or hybrid work options.
FF Inc
Our teams work to take your business to the next level. We specialize in researching and analyzing the most effective target market to enter and from there strategize in ways to penetrate this market successfully.
Tampa, FL