Customer Success Executive
SiteimproveHighlight
Summary
About the Role
About You
- Minimum 3 years of experience in Customer Success or equivalent history in increasing Customer satisfaction, adoption, and retention.
- Strong listening ability and persuasiveness to use appropriate interpersonal styles and communication methods.
- Software-as-a-Service (SaaS) experience in a B2B Martech environment.
- Experience in digital marketing and knowledge of CRM tools.
Benefits
- Open Paid Time Off (OPTO) program for vacation, personal illness, mental health, or to care for a family member.
- Comprehensive benefits including national medical plan, dental, vision, paid maternity and paternity leave, HSA, and employer-sponsored disability.
Siteimprove empowers accessibility experts and marketing teams to deliver engaging, accessible, and compliant digital experiences. Our AI-powered platform consolidates content strategy, SEO, accessibility and analytics into one platform that serves thousands of companies globally, like Shell, Merck, and Akamai: Armed with Siteimprove, they can adhere to the highest accessibility standards and maximize reach and revenue on their digital assets. The addition of MarketMuse to Siteimprove’s suite of tools equips marketers with transformative content intelligence that helps them outpace their competitors. A trusted partner of W3C, IAAP, and the United Nations, Siteimprove is shaping global accessibility standards. The company, founded in Copenhagen, is also the leader in digital compliance with the European Accessibility Act (EAA) and Title II of the Americans with Disabilities Act (ADA). Learn more at siteimprove.com.