Customer Success Executive
2 days ago
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OnsiteFull-timeDirector
Summary
ServiceNow is seeking a Customer Success Executive to join their team in Vienna, VA. The role involves strategic leadership and execution of post-sales activities within valuable accounts to drive long-term customer success.
About the Role
As a Customer Success Executive, you will be accountable for accelerating customers' journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives. You will partner with C-level executives, guide seamless delivery of business transformation, and foster collaboration with ServiceNow’s teams and strategic partners. Your responsibilities include driving post-sales success, collaborating strategically with Account Executives, mitigating risks, focusing on key performance indicators, fostering strategic alignment, advocating for innovation, and setting success metrics and milestones.
About You
Required:
- BA/BS or equivalent required; Master’s degree preferred.
- A minimum of 12 years in a management consulting or leadership role focused on technology-enabled business transformations.
- Demonstrated success in running large-scale, strategic accounts and exceeding business objectives.
- Strong experience in identifying and solving complex business problems and aligning solutions with customer business objectives.
- Proven track record in building and leading high-performing Customer Success or Consulting teams.
Preferred:
- Experience in leveraging AI in work processes, decision-making, or problem-solving.
- Strong experience building relationships with C-level business leaders.
- Ability to thrive in rapidly changing environments and adapt strategies accordingly.
Benefits
- Flexible work personas (remote, flexible, or required in office).
- Equal opportunity employer with a commitment to diversity and inclusion.
- Accommodations for candidates requiring assistance during the application process.
ServiceNow
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.
Vienna, VA