Customer Success Lead
$180k/y-$250k/y
Pump.coa day ago
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OnsiteFull-timeExecutive
Summary
Pump.co is seeking a Customer Success Lead to join their team in San Francisco, CA. The role involves building and scaling the post-sales organization to ensure customer success with Pump's AI-driven cloud cost optimization platform.
About the Role
As a Customer Success Lead, you will lead Solutions Architects and Customer Success Managers, develop scalable systems and playbooks, own customer onboarding and implementation, and drive retention and expansion. You will collaborate with the CEO, product, and engineering teams to shape the customer journey and build a world-class technical success organization.
About You
Required:
- 5+ years of experience in Customer Success or post-sales leadership, ideally in B2B SaaS, devtools, infrastructure, or cloud-related products.
- Experience managing technical teams (CSMs + Solutions Architects or Solutions Engineers).
- Deep understanding of onboarding and supporting technical users, ideally DevOps, FinOps, or engineering teams.
- Proven ability to scale customer success programs, processes, and systems at a startup or high-growth environment.
- Strong communication and stakeholder management skills across Product, Sales, and Engineering.
- Ability to operate strategically while remaining hands-on.
- Experience using CS tools such as Vitally, Catalyst, Gainsight, or similar.
Preferred:
- Background supporting developer tools, cloud platforms, or AI/infra products.
- Experience working with usage-based or cost-optimization products.
- Ability to build lightweight dashboards or customer analytics.
- Experience implementing CS tooling from scratch.
- Strong understanding of cloud infrastructure, AWS, GCP, or FinOps concepts.
Benefits
- Comprehensive healthcare and dental coverage.
- 401(k) plan.
- Generous PTO: 13 accrued days, plus company shutdown December 24—January 1.
- Free lunch & dinner at the office.
- Annual company-paid retreats.
- Developmental bonuses for professional growth in cloud, AI, or technical fields.
Pump.co
Pump brings you the best group buying discounts and utilizes AI to arbitrage cloud expenses 24/7. Get ~60% savings, zero engineering effort needed. #GetPumped #AWSBilling
San Francisco, CA