Customer Success Manager (CSM)
$28/h-$30/h
4 days ago
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RemoteFull-timeMid
Summary
soona is seeking a Customer Success Manager (CSM) to join their team, focusing on driving customer success and retention for existing clients.
About the Role
As a Customer Success Manager, you will be responsible for managing your own book of business, ensuring customer satisfaction, and collaborating with Key Account Managers to enhance the client experience. Your role will involve proactive communication with clients, tracking performance metrics, and providing strategic insights to improve business outcomes. You will work in a remote environment, primarily communicating via email and video calls, and will report to the Assistant Director of Customer Success.
About You
Required:
- 2+ years experience in customer success.
- Exceptional communication and collaboration skills, both verbal and written.
- Proficient with CRM systems to track client interactions and performance.
- Ability to manage multiple tasks and prioritize effectively.
Preferred:
- Experience in a fast-paced startup environment.
- Proficient with G Suite and data analysis.
- Photo and video production experience.
Benefits
- Hourly rate: $28-30/hr, up to 40 hrs/week, eligible for overtime.
- Flexible PTO and a supportive company culture.
soona
Creative at scale for brands with standards. Loved by over 20K+ brands from small business to 10-figure enterprise. How it works: • Book in minutes - not weeks • Join your shoot & approve in real-time • Order assets & get edits in 24 hours • Optimize & improve performance We offer full studio production services: Photography - Videography - UGC - PDP - Lifestyle - Models - Pet models - Styling - Props - Post-production - Design - Producing - Amazon A+ - Bulk editing - AI studio and more
Colorado, United States