Customer Success Manager (Onboarding)
$70.5k/y-$117k/y
Tekion Corp2 days ago
Highlight
OnsiteFull-timeSenior
Summary
Tekion Corp is seeking a Customer Success Manager (Onboarding) to join their team in Philadelphia, PA. The role involves guiding dealer partners through the onboarding process to ensure a seamless transition and drive early adoption of Tekion's platform.
About the Role
As a Customer Success Manager (Onboarding), you will lead the onboarding stage from Day 1 post-implementation, conduct training sessions, monitor user feedback, build relationships with dealer executives, and collaborate with various teams to ensure successful transitions. You will also track usage trends and operational KPIs to deliver actionable recommendations for improving adoption.
About You
Required:
- 5 plus years of experience in automotive dealership or automotive software.
- Experience in customer success and/or post-sales delivery and enablement.
Preferred:
- Strong technology skills, including proficiency in Excel, PowerPoint, and AI.
- Experience with CRM systems such as Salesforce.
- Familiarity with BI tools such as Tableau, Looker, or PowerBI.
Benefits
- Competitive compensation and generous stock options.
- 100% employer-paid top-of-the-line medical, dental, and vision coverage.
- Unlimited PTO, parental leave, and free snacks and beverages.
- Opportunities to work with top minds from successful companies.
- Dynamic work environment with a strong sense of community and collaboration.
- Exciting opportunities for career growth and development.
Tekion Corp
At Tekion, we’re redefining what’s possible in automotive retail—with intelligent, cloud-native technology that’s as powerful as it is easy to use. Built from the ground up for modern dealerships, Tekion's Automotive Retail Cloud unifies every aspect of operations—from sales and service to CRM and accounting—on a seamless, end-to-end platform. And with AI integrated throughout, our solutions aren’t just smart—they’re proactive, helping dealership teams move faster, make better decisions, and deliver exceptional customer experiences. We’re building more than software—we’re building the future of auto retail. And we’re just getting started. Join us as we Outpace Possibility.
Philadelphia, PA