Customer Success Manager (US)
$100k/y-$120k/y
Sensata day ago
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RemoteFull-timeMid
Summary
Sensat is seeking a Customer Success Manager (US) to join their team in Charlotte, NC. The role involves building and nurturing long-term relationships with enterprise customers in the North American utilities and construction sectors.
About the Role
As the inaugural Customer Success Manager for the region, you will own the post-sales lifecycle for key accounts, drive value and adoption of the digital twin platform, and partner with sales to develop account plans. You will lead high-impact Quarterly Business Reviews with executive stakeholders and act as a feedback loop between US customers and UK-based teams, ensuring the product roadmap reflects North American needs.
About You
Required:
- 2+ years of experience in the utilities sector.
- 3-6 years in Customer Success or Account Management managing high-value enterprise relationships in B2B SaaS or geospatial space.
- Ability to build strategic relationships with C-level and VP-level stakeholders.
- Data-driven mindset to assess customer health and predict churn.
Preferred:
- Experience in managing complex enterprise relationships.
- Strong understanding of the specific pain points of infrastructure giants.
Benefits
- Total compensation of $100 - 120k base with performance bonuses up to 25%.
- Comprehensive healthcare including medical, dental, and vision insurance.
- 401(k) retirement plan with company matching (4%).
- Generous PTO policy plus paid Federal holidays.
- Fully remote role with a flexible schedule.
- New MacBook Pro and a dedicated home-office budget.
- $1000 annual Learning & Development stipend.
- High-trust culture with autonomy and responsibility.
- Regular virtual meetups and in-person offsites.
Sensat
Sensat is an infrastructure software that visualises project files in the context of the real world. It helps teams to spot constraints and find the preferred option from their desktop.
Charlotte, NC