Customer Success Manager (West)
$110k/y-null
2 days ago
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OnsiteFull-timeEntry
Summary
Pendo.io is seeking a Customer Success Manager (West) to join their team in San Francisco, CA. The role involves partnering with customers to ensure they receive the support and tools needed to achieve their goals and derive business value.
About the Role
As a Customer Success Manager, you will be responsible for understanding the entire customer experience, developing a deep understanding of Pendo's technology, maintaining ownership of a portfolio of customers, establishing relationships within multiple levels of the organization, conducting quarterly portfolio planning, co-creating Success Plans, and advocating for customers internally. You will also provide operational support as needed.
About You
Required:
- At least 2 years of customer success, account management, consulting, or software sales experience.
- Customer-facing experience within a software company is required.
- Ability to interact with enterprise customer teams at various levels of technical and non-technical depth.
- Ability to travel up to once a month.
Preferred:
- Experience having led and organized Business Reviews and coordinating meaningful engagements.
- Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail.
- Demonstrated ability to analyze data and business insights to influence stakeholder decision-making.
- Experience discovering key goals and steering customer stakeholders with Success Plans.
- Experience working with cross-functional teams and communicating common customer behaviors to the sales, marketing, and product teams.
- Bachelor's degree or equivalent practical experience preferred.
Benefits
- Competitive salary with a base of $110k plus 20% variable compensation.
- Comprehensive benefits package including health insurance and other perks.
Pendo.io
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.
San Francisco, CA