Customer Success Manager - Maritime industry - MIAMI
2 days ago
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OnsiteFull-time
Summary
Unimed Maritime Solutions is seeking a Customer Success Manager in the Maritime industry to join their team in Athens, Greece. The role focuses on enhancing client experience and strengthening partnerships across the maritime sector.
About the Role
As a Customer Success Manager, you will manage all post-sales activities, build strong relationships with clients, and ensure they receive continued value from our services. Your responsibilities will include onboarding clients, conducting strategic business reviews, and achieving key performance metrics such as NPS and CSAT.
About You
Required:
- Proven customer-focused mindset with a strong ability to build trust.
- Excellent communication, organizational, and multitasking skills.
- Demonstrated commercial awareness and ability to manage client expectations.
- Highly proficient in Microsoft Office tools.
- Self-motivated and able to work independently.
- Strong attention to detail and ability to manage priorities under pressure.
- Proficiency in English is a must.
Preferred:
- Experience working in or with the maritime sector.
Benefits
- Full-time position.
- Competitive salary and performance-based incentives.
- Continuous training and professional development.
- Collaborative and supportive environment.
- Opportunities for career growth within a niche industry.
Unimed Maritime Solutions
Unimed is the Leading Global Provider of Health and Compliance Solutions to the Maritime Industry. Through our global network of offices and main distribution centres in New Jersey, Miami, Southampton (UK), Athens, and Greece, Unimed effectively serves clients' non-emergency and emergency needs anywhere and everywhere. The company maintains strict compliance with all World Health Organization (WHO), United States Drug Enforcement Administration (DEA), Medicines and Healthcare products Regulatory Agency (MHRA) and Flags of Convenience requirements.
Doral, FL