Customer Success Manager
Dover Fueling SolutionsHighlight
Summary
About the Role
About You
- 3-5 years’ experience in Customer Success, Account Management, Customer Support, or Product Support.
- Proficiency in Microsoft Excel.
- Ability to analyze and summarize large data sets.
- Experience with cloud-based solutions.
- Strong interpersonal and communication skills.
- Excellent problem-solving and critical-thinking abilities.
- Strong familiarity with CRM tools and SharePoint workflows.
- Experience leading SaaS product demos.
- Experience managing enterprise-level accounts.
- General Knowledge of Industrial IOT operations.
- Relevant certification in Customer Success.
- Experience in the retail petroleum industry.
Benefits
- 401(k) savings plan with employer contributions.
- Medical, dental, and vision insurance.
- Wellness programs.
- Health savings account and flexible spending accounts.
- Company paid short-term and long-term disability.
- Company paid basic life and AD&D insurance.
- Supplemental life insurance.
- Adoption, surrogacy, and fertility benefits.
- Commuter benefits.
- Paid time off and employee discounts.
- Employee assistance program including counseling sessions.
Dover Fueling Solutions® (DFS) is part of Dover Corporation and a leading provider of advanced energy dispensing equipment, electronic automation, point of sale (POS) and payment systems, automatic tank gauging and subscription solutions to fueling and convenience retail customers worldwide. Comprised of brands Wayne Fueling Systems, Tokheim®, OPW®, ClearView™, PetroVend®, ProGauge™, Fairbanks®, AvaLAN Networks™, LIQAL and Bulloch Technologies™, DFS is dedicated to offering a broad range of solutions that power vehicles, including conventional fuel and clean energy products that support gasoline, diesel, bio-diesel and ethanol as well as LNG, H2, LPG, CNG and EV chargers. Headquartered in Austin, TX, DFS has a strong global manufacturing and technology development presence, including facilities in Brazil, China, India, Italy, Poland, Belgium, the Netherlands, the United Kingdom and the United States.