Customer Success Manager
$62k/y-$94k/y
a day ago
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HybridFull-timeEntry
Summary
Zendesk is seeking a Customer Success Manager to join their team in Austin, TX. The role involves helping customers unlock the full potential of Zendesk's solutions while developing technical skills.
About the Role
As a Customer Success Manager, you will engage with a diverse range of customers to understand their goals and recommend solutions that drive success. Your responsibilities include providing personalized recommendations, leading product demonstrations, collaborating across teams, leveraging data for insights, showcasing product expertise, and creating scalable resources to support customer success.
About You
Required:
- 3+ years experience working in Customer Success or Account Management.
- A degree in Business, Technology, Communications, or a related field.
- Strong written and verbal communication skills.
Preferred:
- Interest in learning and working with new products, software systems, and AI-driven solutions.
- A proactive and adaptable mindset.
Benefits
- Competitive salary with an OTE range of $62k–$94k.
- Hybrid work schedule with flexibility to work remotely part of the week.
- Comprehensive training and mentorship program.
Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
Austin, TX