Customer Success Manager
Wiley2 days ago
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OnsiteFull-timeMid
Summary
Wiley is seeking a Customer Success Manager to join their team in Cary, NC. The role involves maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions.
About the Role
As a Customer Success Manager, you will be responsible for reconfirming existing business with faculty, assisting in the implementation of digital solutions, and driving account expansions. You will collaborate with Account Managers to develop retention strategies, support pilots, and ensure a positive customer experience with Wiley products.
About You
Required:
- Undergraduate degree
- 2-4 years of relevant work experience in a similar function
- Previous customer service, sales support, and tech product support exposure
- Strong written and verbal communication skills
- Excellent organization and time management skills
Preferred:
- User experience knowledge with a CRM platform, preferably Salesforce
- Ability to learn and apply technical expertise with new and existing platforms
- Strong skill set to train and implement digital solutions
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Meeting-free Friday afternoons for professional development.
Wiley
Wiley champions those who see knowledge as a force for good. A trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world’s most important challenges. Around the globe, we break down barriers for innovators, empowering them to publish and advance discoveries in their fields, evolve their workforces, and shape minds through teaching and learning. Together, we are unlocking the creation and curation of knowledge for all, transforming today’s biggest obstacles into tomorrow’s brightest opportunities. Visit us at wiley.com
Cary, NC