Customer success manager, enterprise
Watersheda day ago
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OnsiteFull-timeMid
Summary
Watershed is seeking a Customer Success Manager, Enterprise to join their team in New York, NY. The role focuses on partnering with enterprise accounts to drive retention, growth, and impact through effective use of sustainability data.
About the Role
As a Customer Success Manager, you will own the success of a set of enterprise customers, helping them understand and utilize Watershed's platform to achieve their business outcomes. You will build trust with key stakeholders, onboard customers onto the dashboard, and serve as the voice of the customer to provide feedback for internal improvements. The role may include up to 10% travel and requires in-office work four days a week.
About You
Required:
- Relevant Customer Success Manager experience in a SaaS organization.
- Proven success in building relationships with enterprise customers at an executive level.
- Excellent communication skills, both written and verbal.
- Experience in customer-facing roles at the enterprise level.
- Highly organized with the ability to manage a portfolio of enterprise accounts.
Preferred:
- Experience working with sales, product, and services teams to deliver on customer needs.
- Commercial fluency in partnering with Sales on renewals and growth.
- Curiosity and adaptability in making sustainability data a key business intelligence tool.
Benefits
- Opportunity to work in a mission-oriented startup environment.
- Collaborative culture with a focus on product-building.
- Flexible work arrangements with options for remote work.
Watershed
Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, the CDP, YETI, and BBVA use Watershed to reduce emissions, meet customer, investor and regulatory requirements, and modernize their sustainability programs. With offices in London, New York and San Francisco, and remote employees across the US and Europe, we’re growing fast and hiring for a variety of roles! Explore all of our open opportunities at watershed.com/jobs.
New York, NY