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Summary
About the Role
About You
- 2–4 years in a Customer Success, Account Management, or client-facing role at a SaaS company.
- Proven experience managing mid-to-large customer accounts.
- Experience with B2B SaaS business models and customer lifecycle stages (onboarding, adoption, renewal, expansion).
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a can-do attitude.
- Strong project management and organizational skills.
- Detail-oriented and able to multitask and prioritize.
- Ability to escalate issues appropriately.
- Experience in working in an open, collaborative environment, using tools such as Slack or Teams.
- Experience in managing the success of up to 75 accounts.
- Ability to travel up to 10%.
- Familiarity with modern switch operating systems (Cisco, Arista, Mellanox).
- Familiarity with Linux & Windows operating systems.
- Familiarity with Windows Active Directory.
- Familiarity with scale-out file systems.
Benefits
- Competitive salary range of $72k–$108k.
- Comprehensive benefits package including health insurance.
Modern enterprises have to manage exponentially-growing exabyte-scale data stores comprised mostly of unstructured data. Someone (often IT) has the difficult job of staying on top of managing these data stores, which becomes more difficult to do as enterprise datasets expand from the data center to the edge and cloud. And while scale and complexity are rising, budgets and staff are not. Existing solutions suffer from two crucial shortcomings: Complexity and platform lock-in. Legacy solutions are excruciatingly complex to deploy and manage. And nearly every solution restricts users to running in only the data center and on expensive, inflexible proprietary hardware platforms. Qumulo is the simple way to manage exabyte-scale data anywhere — edge, core, or cloud — on the platform of your choice. In a world with trillions of files and objects comprising 100+ zettabytes worldwide, companies need a solution that combines the ability to work anywhere with simplicity. This is precisely what Qumulo was founded to accomplish.