Customer Success Manager
a day ago
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OnsiteFull-timeMid
Summary
ResMed is seeking a Customer Success Manager to join their team in Kansas City, MO. The role focuses on enhancing customer efficiency and driving success in resupply outcomes through proactive engagement and data analysis.
About the Role
As a Customer Success Manager, you will be responsible for managing client relationships, ensuring timely communication, and resolving customer issues. You will analyze operational data to identify trends and provide actionable recommendations to improve resupply performance. Your role will also involve conducting monthly reviews, performing data entry, and designing client-specific optimization plans.
About You
Required:
- Minimum 2 years of experience in Healthcare (SaaS) Industry.
- Minimum of 2 years’ experience in Customer Success.
- Bachelor’s degree or equivalent combination of education and experience.
- Strong project management skills and ability to manage customer expectations.
- Intermediate proficiency with Microsoft Office, including Excel, Access, and PowerPoint.
- Strong oral and written communication skills.
Preferred:
- Hands-on experience in an HME Resupply program working with Brightree Connect.
- Knowledge of IVR hosted platform systems such as Voxeo, medSage, iAssist, Heathcall, HCS, CareTouch, Noble Systems, CBM Solutions.
- Familiarity with Software as a Service (SaaS) applications and performance criteria.
Benefits
- Opportunity to work in a supportive and innovative environment.
- Career development and growth opportunities.
- Diverse and inclusive workplace culture.
Resmed
We believe shaping a better world starts with better sleep and breathing, which is why we pioneer innovative solutions to help millions of people in more than 140 countries around the world live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective.
Kansas City, MO