Customer Success Manager
2 days ago
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OnsiteFull-timeMid
Summary
Sage is seeking a Customer Success Manager to join their team in Lawrenceville, GA. The role focuses on helping customers achieve their business goals using Inventory Planner, thereby enhancing customer relationships.
About the Role
As a Customer Success Manager, you will own the overall relationship with assigned customers, increase adoption and satisfaction, conduct strategic business reviews, manage customer escalations, and advocate for customer needs across departments. You will also identify upsell opportunities, perform health checks on accounts, and engage with customers to prevent churn.
About You
Required:
- 3-5 years of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Understanding of the challenges a multi-channel retail business faces and how technology can solve them.
- Proven ability to drive continuous value of cloud solutions.
- Impeccable written and verbal communication skills.
- Detail oriented and analytical.
Preferred:
- Familiarity working with clients of all sizes.
- Strong team player but still a self-starter.
- Thrives in a multitasking environment and can adjust priorities on-the-fly.
- Comfortable communicating with customers on the phone, via web or video conferencing meetings as well as email and live chat.
Benefits
- Competitive salaries that landed us top 5% of similar sized companies (according to Comparably).
- Comprehensive health, dental and vision coverage.
- 401(k) retirement match (100% matching up to 4%).
- 32 days paid time off (21 personal days, 10 national holidays, 1 floating holiday).
- 18 weeks paid parental leave for birth, adoption or surrogacy offered 1 year after start date.
- 5 days paid yearly to volunteer (through Sage Foundation).
- $5,250 tuition reimbursement per calendar year starting 6 months after hire date.
- Sage Wellness Rewards Program ($600 wellness credit and $360 fitness reimbursement annually).
- Library of on-demand career development options and ongoing training offerings.
Sage
At Sage, we knock down barriers with information, insights, and tools to help your business flow. We provide businesses with software and services that are simple and easy to use, as we work with you to give you that feeling of confidence. Customers trust our Payroll, HR, and Finance software to make business flow with ease. From our local network of experts to our ever-growing partnerships, we are on hand to give you all the insights you need to thrive. 💚
Lawrenceville, GA