Customer Success Manager
AppfireHighlight
Summary
About the Role
About You
- Minimum 5+ years of experience in enterprise customer success, account management, or sales in a SaaS environment with channel sales exposure.
- Experience with account mapping & strategic growth planning for Fortune 500 and enterprise customers.
- Strong understanding of SaaS metrics (NRR, CLTV, churn mitigation) and how to influence them.
- Proven ability to drive expansion, increase ARR, and manage complex enterprise customer relationships.
- Ability to navigate complex technical requirements and solution delivery through strong project management skills.
- Proficient in CRM tools (Salesforce) and using data analytics to inform strategy and decision-making.
- Familiarity with partner-led GTM models and the ability to leverage partners to support customer success and expand product offerings.
- Experience with forecasting revenue, tracking key performance metrics, and aligning customer success strategies to revenue growth targets.
- Strong collaborator with the ability to manage multiple initiatives simultaneously.
- Bonus: Experience working with large enterprise customers in the Atlassian ecosystem or similar environments.
Benefits
- Equity Units Plan
- 401(k) Matching
- Training & Personal Development
- Unlimited PTO + 10 Paid Holidays + Health Benefits
- 3 Paid Volunteer Days (Appfire Town)
- FSA, Remote Stipend, Amazon Equipment Budget, Wellness Reimbursements
- Remote-First with Optional Office Access (Boston, Burlington, New York)
Appfire is the leading global provider of software that enhances, extends, and connects the world's leading platforms to make work flow any way teams want to work, from planning to product ideation, product development, project delivery, and beyond. Appfire increases the value of platforms such as Atlassian, Microsoft, monday.com, and Salesforce, enabling teams to thrive and do their best work together. With more than one million users, Appfire's popular solutions are helping teams with Enterprise Collaboration, DevOps, Workflow & Automation, Product Portfolio Management, IT Service Management (ITSM), Document Management, Business Intelligence and Reporting, Administrative Tools, Agile Tools, Developer Tools, Time Tracking, Publishing, and Integrations. Appfire has been selling its popular software products on the Atlassian Marketplace since it first launched in 2012, and today Appfire has the most widely adopted portfolio of Atlassian apps across tens of thousands of customers worldwide.