Customer Success Manager, Mid Market
$112k/y-$140k/y
2 days ago
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HybridFull-timeMid
Summary
DataSnipper is seeking a Customer Success Manager, Mid Market to join their team in New York, NY. The role involves ensuring customers achieve their goals using AI-powered solutions, managing the customer journey from onboarding to retention.
About the Role
As a Mid Market Customer Success Manager, you will build and maintain relationships with key stakeholders, guide customers through the onboarding process, and foster community building among customers. You will identify customer needs, create strategic plans for managing client relationships, and collaborate with Account Management to drive growth.
About You
Required:
- 3+ years’ experience in a Customer Success, Account Management, or related customer-facing role, ideally within B2B SaaS or technology.
- Proven track record of driving adoption, retention, and growth.
Preferred:
- Experience directly in accounting, external audit, or internal audit.
- Ability to translate business goals into outcomes and build processes that align with customer needs.
Benefits
- Excellent salary
- Flexible paid time off
- Comprehensive medical and dental coverage
- 401K match
- Paid parental leave
- Stock participation plan
- Company sponsored lunch
- Hybrid mode of work (at least 3 days onsite in our New York City office)
- Access to mental health and wellness platforms
- Multiple social activities for team building
DataSnipper
Accelerate your Audit and Finance teams’ productivity. Drive company growth and resilience with DataSnipper’s Intelligent Automation Platform in Excel.
New York, NY