Customer Success Manager
Proofpoint2 days ago
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OnsiteFull-timeSenior
Summary
Proofpoint is seeking a Customer Success Manager to join their team in Milwaukee, WI. The role focuses on ensuring customers realize the full value of Proofpoint's products and services, maximizing renewals and add-on transactions.
About the Role
As a Customer Success Manager, you will guide customers through their Proofpoint journey, serving as a trusted advisor. Your responsibilities include conducting health checks, creating Customer Success Plans, advocating for customers, and collaborating with internal teams to ensure successful deployments and customer satisfaction.
About You
Required:
- Bachelor's or advanced degree in a relevant field, or equivalent experience.
- 5+ years of experience in customer success, sales engineering, or other customer-facing roles with exposure to multiple technology areas.
- Strong communication skills and a proven track record of developing and maintaining customer relationships.
Preferred:
- Current knowledge of cybersecurity solutions and productivity suites.
- CISSP or other relevant cybersecurity and/or cloud security certifications.
- Experience working with large enterprise clients.
Benefits
- Competitive compensation
- Comprehensive benefits package
- Flexible work environment
- Annual wellness and community outreach days
- Global collaboration and networking opportunities
Proofpoint
We provide the most effective cybersecurity and compliance solutions to protect people on every channel including email, the web, the cloud, and social media.
Milwaukee, WI