Customer Success Manager
impact.comHighlight
Summary
About the Role
About You
- 3-5+ years in Customer Success, Sales/Account Management, or Partnership Marketing within the SaaS industry.
- Familiarity with the affiliate marketing ecosystem, influencer management, or other performance-based advertising channels.
- Ability to translate complex platform features into actionable business strategies for non-technical users.
- Exceptional presentation skills and the ability to influence decision-makers through data-driven storytelling.
- Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment.
- Experience working with enterprise or global accounts.
- Direct experience with affiliate networks, influencer platforms, or partnership management tools.
- Experience running executive-level business reviews.
- Familiarity with marketing analytics, attribution models, or performance reporting.
- Experience working cross-functionally with Product or Engineering teams to influence roadmap or feature adoption.
Benefits
- Medical, Dental, and Vision insurance
- Office-only catered lunch every Thursday, a healthy snack bar, and great coffee
- Flexible spending accounts and 401(k)
- Flexible Working with Responsible PTO policy
- Mental health and wellness benefits including therapy sessions
- Restricted Stock Units (RSUs) as part of total compensation
- Free Coursera subscription and PXA courses for continuous learning
- Generous parental leave policy
- Technology stipend for home office setup and internet expenses
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal, Fanatics and Levi’s, visit www.impact.com.