Customer Success Manager
$110k/y-$150k/y
Doctronica day ago
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OnsiteFull-timeMid
Summary
Doctronic is seeking a Customer Success Manager to join their team in New York, NY. The role involves ensuring customer satisfaction across both B2C and B2B segments, advocating for customer needs, and driving improvements in service quality.
About the Role
As a Customer Success Manager, you will monitor and improve satisfaction metrics, build feedback loops between customers and internal teams, identify friction points in the customer journey, and manage escalations. You will also report on customer health trends, conduct interviews and surveys, and create resources to help customers succeed with Doctronic.
About You
Required:
- 3+ years of customer success experience, ideally in high-growth technology companies.
- Analytical mindset—comfortable with NPS, CSAT, retention analysis, and churn metrics.
- Strong communication skills, both written and verbal, with ability to adapt tone for different audiences.
- Empathetic listener who genuinely cares about customer outcomes and experiences.
Preferred:
- Healthcare, telehealth, or health tech experience.
- Experience managing both B2C and B2B customer segments simultaneously.
- Familiarity with customer success platforms (Zendesk, Intercom, Gainsight, etc.).
- Understanding of HIPAA and healthcare privacy requirements.
Benefits
- Base Salary: $110K-$150K + Equity.
- Comprehensive health, dental, and vision coverage, plus mental health support and flexible time off.
Doctronic
With over 10 million AI-doctor visits, drawing on the latest in modern medicine, we are bringing best-in-class primary care to anyone with an internet connection. Backed by Union Square Ventures, Tusk Venture Partners, and HF0.
New York, NY