Customer Success Manager
$118k/y-$178k/y
Zendesk2 days ago
Highlight
HybridFull-timeSenior
Summary
Zendesk is seeking a Customer Success Manager to join their team in New York, United States. The role focuses on leveraging AI technologies to enhance customer experience and drive product adoption.
About the Role
As a Customer Success Manager, you will take full ownership of customer relationships, proactively managing their success throughout the entire lifecycle. Your responsibilities include delivering outcome-driven engagement, championing product adoption, advising customers on solution fit, and identifying commercial opportunities within accounts. You will also use analytical capabilities to interpret customer data and build strategic partnerships with customers.
About You
Required:
- Minimum of 5+ years of related experience in Customer Success / Experience.
- Bachelor's degree in a relevant field (Business, Engineering, Computer Science, or similar).
- Experience in go-to-customer/GTM roles in enterprise technology / SaaS.
Preferred:
- Experience supporting and driving adoption of SaaS or AI-powered solutions in customer-facing roles.
- Proficiency with customer success tools (e.g., Gainsight) and basic quantitative analysis.
- Strong program/project management and multitasking skills.
Benefits
- Competitive salary with an annualized OTE range of $118k–$178k.
- Eligibility for bonus, benefits, or related incentives.
- Flexible hybrid working environment.
Zendesk
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
New York, United States