Customer Success Manager, Northeast Region
a day ago
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OnsiteFull-time
Summary
Proofpoint is seeking a Customer Success Manager for the Northeast Region to ensure customers realize the full value of their products and services, maximizing renewals and add-on transactions.
About the Role
As a Customer Success Manager, you will guide customers through their Proofpoint journey, create and maintain Customer Success Plans, conduct health checks, advocate for customers, and identify at-risk customers to ensure successful deployments. You will work closely with cross-functional teams to address customer needs and enhance their experience.
About You
Required:
- 4 year college degree in a business area, technical area or equivalent.
- Demonstrated customer success principles and the ability to articulate customer business requirements.
Preferred:
- Current knowledge of cybersecurity solutions and productivity suites.
- Strong project and/or program management skills.
Benefits
- Competitive compensation
- Comprehensive benefits
- Learning & Development programs
- Flexible work environment
- Annual wellness and community outreach days
- Always on recognition for contributions
- Global collaboration and networking opportunities
Proofpoint
We provide the most effective cybersecurity and compliance solutions to protect people on every channel including email, the web, the cloud, and social media.
Chicago, IL