Customer Success Manager
Siena AIa day ago
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OnsiteFull-timeMid
Summary
Siena AI is seeking a Customer Success Manager to join their team in Philadelphia, PA. The role involves owning a portfolio of customers and ensuring they achieve specific, measurable outcomes while collaborating across various teams.
About the Role
As a Customer Success Manager at Siena, you will be responsible for managing customer outcomes from post-onboarding through long-term success. This includes translating customer goals into success plans, diagnosing performance issues, and leading improvement initiatives. You will also master product features, engage with senior stakeholders, and lead cross-functional execution to enhance customer experience and drive retention and expansion.
About You
Required:
- 3+ years in Customer Success Management, account management, or client-facing strategic roles with technical software solutions.
- Proven track record with customer service technology platforms or e-commerce ecosystems.
- Demonstrated success renewing and expanding enterprise customers in complex, high-value accounts.
- Experience working closely with product and engineering teams.
Preferred:
- Experience in AI/ML space, particularly conversational AI or automation platforms.
- Hands-on prompt engineering experience with ability to optimize AI responses.
- Experience analyzing usage patterns and translating data into actionable strategies.
Benefits
- Great salary plus the opportunity for equity or stock grants.
- Learning budget for personal and professional growth.
- Meaningful impact on product and company direction.
Siena AI
Empowering brands with empathic AI agents that automate customer interactions, build authentic relationships, and turn conversations into actionable insights. Trusted by leading consumer brands like HexClad, Kitsch, and MUD/WTR.
Philadelphia, PA