Customer Success Manager
2 days ago
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OnsiteFull-timeMid
Summary
A-SAFE USA is seeking a Customer Success Manager to join their team in Plano, TX. The role involves providing exceptional customer success to new and existing clients, supporting retention under subscription services, and ensuring seamless onboarding and system adoption.
About the Role
As a Customer Success Manager, you will be responsible for nurturing customer relationships, providing post-sale support, onboarding and training clients, managing issue resolution, and ensuring effective communication between A-SAFE and its clients. You will also track reported issues, implement escalation processes, and maintain internal systems for accurate updates.
About You
Required:
- Relevant experience in a similar role, preferably in a SaaS environment.
- Strong verbal and written communication skills.
- Training skills to educate users effectively.
- PC literate with strong attention to detail and administrative skills.
- Ability to problem-solve and make decisions confidently.
Preferred:
- Experience in account management or customer success roles.
- Ability to lead and motivate teams during installations.
- Adaptability to develop new skills in a changing environment.
- Experience with CRM and ticketing systems.
Benefits
- Opportunity to work in a rapidly growing and innovative company.
- Engagement with global blue-chip clients.
- Professional development and training opportunities.
A-SAFE USA
A-SAFE USA Let us show you how we remain an unmatched GLOBAL safety solutions manufacturer and provider for facilities WORLDWIDE. A-SAFE barriers protect people, property, profits and enhance performance. Connect with us on Facebook: https://www.facebook.com/ASAFEUS/ Check out and subscribe to our YouTube channel to see us in action! https://www.youtube.com/user/ASafeBarrier
Plano, TX