Customer Success Manager
$110k/y-$130k/y
Sauce Labsa day ago
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HybridFull-timeEntry
Summary
Sauce Labs is seeking a Customer Success Manager to join their team in San Francisco, CA. The role involves managing a portfolio of enterprise accounts and guiding customers through their journey with Sauce Labs' platform.
About the Role
As a Customer Success Manager, you will own and manage relationships with mid-sized to large enterprise accounts, conduct discovery sessions to understand customer objectives, create Success Plans, deliver recommendations for platform optimization, facilitate business reviews, monitor customer health scores, collaborate on renewal strategies, troubleshoot issues, and advocate for customer needs internally.
About You
Required:
- 1-3 years in a Customer Success, Technical Account Management, or similar SaaS customer-facing role.
- Demonstrated ability to build trusted relationships with technical and business stakeholders.
- Strong technical aptitude with familiarity in coding languages such as Python or Java.
- Excellent communication, presentation, and problem-solving skills.
- Experience driving adoption and creating value realization plans for enterprise software solutions.
- Experience with CSM tools like Salesforce, Outreach, and Google Workspace.
- Willingness to travel occasionally and provide after-hours support as needed.
- Bachelor’s degree or equivalent work experience.
Preferred:
- Familiarity with test automation technologies such as Selenium and Appium.
- Experience with Consultative Selling.
- Understanding of the SDLC and software development processes (Agile, CI/CD).
- Experience working with Global 2000 customers.
Benefits
- Health coverage (medical, dental, and vision).
- Disability and life insurance.
- Parental leave benefits.
- Flexible time off.
- Professional development opportunities.
- 401(k) retirement plan with match.
Sauce Labs
At Sauce Labs, we empower the worlds top enterprises - like Walmart, Bank of America, and Indeed - to deliver quality web and mobile applications at speed. Our industry-leading platform ensures continuous quality across the SDLC, using AI-powered analytics to identify key quality signals from development through production. With our unified solution, teams can release and innovate with confidence, knowing their apps will always look, function, and perform exactly as they should. Backed by TPG and Riverwood Capital, were shaping the future of digital confidence - join us!
San Francisco, CA