Customer Success Manager
$72k/y-$108k/y
Klaviyoa day ago
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OnsiteFull-timeEntry
Summary
Klaviyo is seeking a Customer Success Manager to join their team in San Francisco, CA. The role focuses on delivering exceptional assistance to customers and ensuring their success with the Klaviyo platform.
About the Role
As a Customer Success Manager, you will be responsible for establishing yourself as a trusted advisor for approximately 40 customers, developing tailored success plans, identifying additional Klaviyo products to recommend, and proactively reviewing customer performance. You will work cross-functionally to create a great customer experience, provide strategic guidance, and contribute feedback for product improvements.
About You
Required:
- 2+ years of customer success experience with a track record for building and nurturing relationships with multiple stakeholders.
- Experience explaining how to reach key goals using software with end users.
- A track record for creative problem solving for customers and end users.
- Experience in marketing or advising customers on marketing strategy.
- Excellent communication skills via phone, video conference, and email.
Preferred:
- Experience with Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint.
- Track record managing customer relationships through Salesforce or similar CRMs.
- Experience using email marketing platforms and E-Commerce platforms.
- Familiarity with AI tools and workflows.
Benefits
- Base salary range of $72k–$108k USD.
- Participation in the company’s annual cash bonus plan.
- Variable compensation (OTE) for sales and customer success roles.
- Equity and sign-on payments.
- Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Klaviyo
Klaviyo is the only CRM built for B2C Brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution. With your data all in one place, you can know, engage, and grow your audience like never before. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster. Klaviyo (CLAY-vee-oh) helps relationship-driven brands like Mattel, Glossier, Core Power Yoga, Daily Harvest and 167,000+ others deliver 1:1 experiences at scale, improve efficiency, and drive revenue.
San Francisco, CA