Customer Success Manager
$115k/y-$170k/y
Aprioraa day ago
Highlight
OnsiteFull-timeEntry
Summary
Alex AI is seeking a Customer Success Manager to join their team in San Francisco, CA. The role involves building playbooks, processes, and relationships to ensure long-term customer success.
About the Role
As a Customer Success Manager, you will own customer onboarding, serve as a trusted advisor, partner with Engineering and Sales to communicate feedback, monitor account health, and work closely with founders and leadership in a fast-scaling AI startup.
About You
Required:
- Strong customer focus and commitment to helping customers achieve measurable success.
- Excellent communication skills to distill complex ideas simply and clearly.
- Ability to work independently and build processes from the ground up.
- Analytical mindset to make data-driven decisions.
- Collaborative spirit to thrive in fast-moving environments.
Preferred:
- Experience as an early/founding Customer Success Manager or first CS hire.
- Familiarity with building scalable systems.
Benefits
- Competitive compensation and equity.
- Medical, dental, and vision insurance.
- Unlimited PTO.
- Team lunches.
- Beautiful office in San Francisco.
- Great company events.
Apriora
Hire the best candidates faster with your AI recruiting agent.
San Francisco, CA