Customer Success Manager
Megaport17 hours ago
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OnsiteFull-timeMid
Summary
Megaport is seeking a Customer Success Manager to join their team in San Jose, CA. The role focuses on post-sale account growth, customer retention, and long-term value creation.
About the Role
As a Customer Success Manager, you will act as the main point of contact for existing customers, managing ongoing commercial relationships with a focus on upselling, cross-selling, and driving product adoption. You will be responsible for achieving quarterly expansion revenue targets, ensuring customer satisfaction, and engaging customers with new product enhancements and services. The role involves collaborating with the Customer Account Team and other departments to deliver a seamless customer experience and drive revenue growth.
About You
Required:
- 3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
- 3+ years experience in an Account Management or Customer Success role.
- Strong verbal and written communication skills.
- Proven ability to work in a fast-paced technical environment.
Preferred:
- Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments.
- Demonstrable ability to identify customer needs and present suitable solutions.
Benefits
- Flexible working environments
- Birthday Leave
- Generous study and training allowance + 5 days paid study leave
- Creative, fun, and contemporary workspaces
- Health and wellness program
Megaport
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 930+ enabled data centres in 26 countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options.
San Jose, CA