Customer Success Manager
2 days ago
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OnsiteFull-timeSenior
Summary
Netskope is seeking a Customer Success Manager to join their team in Washington, DC. The role involves shaping the experience of strategic customers as they onboard and adopt the Netskope Security Cloud platform.
About the Role
As a Customer Success Manager, you will partner closely with assigned customers to understand their business goals and cybersecurity strategies. You will develop a value realization plan to help customers navigate their adoption journey with the Netskope platform. Responsibilities include driving product adoption, building relationships with senior stakeholders, conducting quarterly business reviews, and advocating for customers within Netskope.
About You
Required:
- 5+ years of customer success management experience, ideally with enterprise customers.
- Customer-centric and proactive team player with empathy to drive customer loyalty.
- Successful track record in large enterprise environments, building trusted relationships.
- Experience in driving product adoption and expansion aligned with customer business outcomes.
- Ability to thrive in a fast-paced start-up environment.
Preferred:
- Domain knowledge in data protection, security operations, threat, risk, or identity management.
- Strong appreciation of technology in cloud operations and cybersecurity.
- Ability to travel 5-10%.
Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health benefits including medical, dental, and vision coverage.
- Flexible work environment and opportunities for professional development.
Netskope
Netskope, a leader in modern security and networking, addresses the needs of both security and networking teams by providing optimized access and real-time, context-based security for people, devices, and data anywhere they go. Thousands of customers, including more than 30 of the Fortune 100, trust the Netskope One platform, its Zero Trust Engine, and its powerful NewEdge network to reduce risk and gain full visibility and control over cloud, AI, SaaS, web, and private applications—providing security and accelerating performance without trade-offs.
Washington, DC